PRODUCT RETURNS, WARRANTY & DISCLAIMER

Thank you for choosing Evolution Powersports! We greatly value you as a customer and strive for your satisfaction. Please read this document upon receiving your order to help in the event you have any issues with your purchase.

RETURN POLICY

• Returns must be requested/communicated via email (service@evopowersports.com) or phone (715-247-3862) within 14 days of receiving the shipment (as determined by the carriers tracking number). If the request is within this period, an RMA# will be issued.
  • Parts are not returnable after the 14-day period as described above.
• After RMA is issued, Customer has 14 days to return the product to the address provided with the RMA. If parts are not received within this time period, the RMA is void.
  • Product must be shipped to EVP at Customer's expense.
  • Customer MUST INSURE the shipment for the retail value of the product that is being returned.
  • If parts are damaged in shipping back to EVP, it is up to the customer to contact their shipping company for damage reimbursement.
• All returns may be subject to a 20% restocking fee. NO RETURNS are allowed beyond 30 days of receiving the shipment.
• Returned product must be in unused/uninstalled/undamaged condition. EVP will, at its discretion, determine whether a part meets this criterion. If returned parts are received as new, then a refund will be issued, minus shipping charges.
• ECU Tunes are returnable according to the same policy above - ECU will be returned to stock condition for refund to apply.
• The return policy for Maptuner X is the same as above, but a restocking charge of 20% will apply to the Maptuner X purchase price.
• There are no refunds on shipping charges.

 

EXHAUST RETURN POLICY
EVP exhaust systems are manufactured by hand in the U.S.A. Therefore, we are unable to cancel exhaust orders once they have been placed. If a dealer/customer wishes to return an exhaust, they must pay return shipping as well as a 20% restocking fee. Additional requirements are outlined below:

• All EVP exhaust systems are made to order, and orders cannot be canceled.
• Exhaust systems can be returned. However, returns must be requested/communicated via email to service@evopowersports.com within 14 days of receiving the shipment (as determined by the carrier's tracking number). If the request falls within this period, an RMA number will be issued.
• Parts are not returnable after the 14-day period as described above.
• The customer/dealer is responsible for return shipping cost, as well as a 20% restocking fee that will be applied to all returned orders. 
• After an RMA is issued, customer/dealer has 14 days to return the product to the address provided with the RMA. If parts are not received within this period, the RMA is void.
• If parts are damaged in shipping back to EVP, it is up to the customer/dealer to contact their shipping company for damage reimbursement.
• Returned product must be in an unused/uninstalled/undamaged condition. EVP will, at its discretion, determine whether a part meets this criterion. 
• Manufacturing times are improving, however, due to inconsistent supply chain issues, your exhaust delivery can be delayed. 
• Black Ceramic exhaust systems: Please expect a 2–3-week manufacturing time. 
• Brushed Stainless exhaust systems: Please expect a 1–2-week manufacturing time.

 

DAMAGED PARTS AND/OR MISSING PARTS
Missing or Damaged parts must be reported to EVP within 72 Hours after the parts are delivered as determined by the carrier tracking number.

• Damaged part(s) packing material, box(es) and tracking label must be photographed.
• Damaged parts or missing parts must be communicated via email (service@evopowersports.com) or phone (715-247-3862). Include Customer Name and Order details.
• Once the pictures are examined and determined to be shipping damage, EVP will issue an RMA# and shipping label to receive the damaged parts back.
• Once damaged products are received, replacement product will be shipped. Alternatively, we can charge for new part(s) to replace the damaged part(s) and ship immediately, then issue a credit once damaged products are received.
• The product will be shipped back via ground at no charge to the customer. In the event it needs to be expedited, customer will pay the difference.

WARRANTY – ANY EVOLUTION POWERSPORTS PRODUCTS USED IN SANCTIONED OR UNSANCTIONED RACING VOIDS WARRANTY.

TERM LIMITS (FROM DATE RECEIVED)

• Exhaust: 1 year
• Big Turbo Kits: 30 days
• Electrical Parts: 14 days
• Exhaust Actuators: 90 days
• All Other EVP Parts (excluding Big Turbo Kits & Electrical): 1 year
• Non-EVP 3rd Party Parts: Not Warrantied by Evolution Powersports - Must Contact Manufacturer

• Evolution Powersports Warranty only applies to original product purchaser.
• All warranty claims must be accompanied by images of the entire vehicle from:
  • All 4 sides
  • The part(s) installed on the vehicle
  • The issue with the part(s)
  • WARRANTY CLAIMS WITHOUT IMAGES WILL NOT BE ACCEPTED
• To issue a Warranty Claim, email (service@evopowersports.com) or call (715-247-3862). The above photographs will need to be Include Customer Number and order details.
• If the part(s) are damaged and meet the warranty criteria, an RMA number will be issued.
• After RMA is issued, Customer must ship the product to the address provided with the RMA.
• Customer MUST INSURE the shipment for the retail value of the product that is being returned.
• If parts are damaged in shipping back to EVP, it is up to the customer to contact their shipping company for damage reimbursement.
• Once parts are received, EVP, at its sole discretion, will determine whether a warranty applies and remedy
• All warranty periods are determined from the date the product was delivered according to the carrier tracking number.
• The product will be shipped back via ground at no charge to the customer. In the event it needs to be expedited, customer will pay the difference.

PRODUCT DISCLAIMER

Evolution Powersports bears no responsibility for damage caused to your vehicle by the installation of EVP products. Although we have been careful to supply you with the highest quality parts possible, we assume no liability for damage to vehicle or personal injury from installing or using any of our products. Evolution Powersports, LLC product is exempt from the emission standards and related requirements of 40 C.F.R. § 1051 as provided by 40 C.F.R. § 1051.620, and California law [e.g., vehicle code§§ 27156 and 38391]. The product is sold only for use in connection with EPA-certified, purpose-built, non-road vehicles used solely for closed-course, non-road competition/racing and not used for any recreational purpose or on public highways or right of ways maintained by and open to the public. This product is sold only in connection with machines that do not fall under state and/or federal noise or emission standards/regulations. Purchasers who/that purchase this product represent and warrant that the product is purchased only in connection with EPA-certified, emission-regulations- exempt and noise-regulations-exempt competition/racing vehicles as interpreted under applicable state and/or federal law. Questions: Call Evolution Powersports at (715) 247-3862.

STM POWERSPORTS WARRANTY & RETURN POLICY (FOR STM CLUTCHING COMPONENTS)

Seller warrants solely to Buyer that each product supplied under these Terms will, for 90 days from the date of the original purchase (the “Warranty Period”), conform to Seller’s written specifications during normal use and/or operation. Seller’s sole and exclusive obligation, and Buyer’s sole remedy for failure of any product to conform to the above warranty is, at the option of Seller, repair or replacement of the non-conforming product or a refund of the monies paid by Buyer for the non-conforming product. Buyer must notify Seller in writing during the Warranty Period of any failure by a product to conform to the above warranty. 

Buyer will pay for shipping of any non-conforming product to Seller and Seller will pay for return shipping to Buyer. Liability under this warranty will be reduced to the extent that:

1. The product is not maintained according to Seller’s or the applicable manufacturer’s specifications.
2. The product fails, malfunctions, or is damaged as a result of improper handling, improper storage conditions (including, but not limited to, where applicable, temperature and humidity), installation, maintenance, removal, modification or repair.
3. The non-conformity is caused by casualty, abuse, or improper use
4. The product is altered other than by Seller or with Seller’s express written approval.
5. The product is installed, used, or configured other than as contemplated by the parties under the applicable Supply Agreement or at or in a place other than that contemplated by the parties under the applicable Supply Agreement.
6. The product is used, operated, or connected with a third-party good or software not expressly designated by Seller’s documentation and specifications for the product.
7. Any failure results from a design or specification supplied by Buyer.   Seller does not warrant any electrical components, normal wear and tear, or conditions resulting from misuse, abuse, negligence, accident, improper application, improper installation and/or improper alteration.

Primary and secondary clutches that are determined to have a defect in material or manufacturing will be replaced at no charge within 90 days of original purchase date. Any racing application is void from warranty. Warranty claims require the return of the product in its original packaging. A $75.00 fee will be charged for inspection.

Seller will determine, in its sole discretion, if any claims of failure were due to a defect in material or manufacturing. Warranty of premature wear will be determined by Seller, in its sole discretion. Buyer is responsible for shipping the alleged failed component to Seller and the return for warranty inspection. This warranty does not apply to any vehicle that has been altered in any way to include performance enhancements to the engine other than the original equipment design. 

Electrical components are not covered under any warranty and cannot be returned once installed or connected to power. Electrical components include but are not limited to: switches, ignition coils, CDI boxes, chips and regulators. Seller reserves the right to make the determination if the part has been subject to normal wear, misuse, abuse, negligence, accident, improper application, improper installation or alteration, and any such determination shall be final.

All warranty claims will be handled directly by the Seller. To obtain service under this warranty please contact the Seller for return authorization. Cost of removal, reinstallation, product pickup and delivery are the sole responsibility of the original Buyer. Retail customers must provide proof of purchase within 90 days for warranty to be honored.

ALL RETURNS FOR WARRANTY MUST BE PRE-APPROVED WITH AN RETURN AUTHORIZATION NUMBER DISPLAYED ON THE BOX. PRODUCT MUST BE RECEIVED WITHIN 10 DAYS OF DATE RETURN AUTHORIZATION IS ISSUED.

EVP BIG BRAKE KIT WARRANTY & RETURN POLICY

EVP warrants to the original purchaser that the parts to be free of manufacturing defects in materials

and workmanship for a period of one (1) year from the date of purchase. In the event warranty service is required, you must call EVP immediately with a description of the problem.

If it is deemed necessary for EVP to make an evaluation to determine whether the part is defective, a return authorization number will be given by EVP. The parts must be packaged properly so as to not cause further damage, and returned prepaid to EVP with a copy of the original invoice of purchase and a detailed letter outlining the nature of the problem. If after the evaluation by EVP the part was found defective, it will be repaired or replaced at no cost to you. If we replace it, we may replace it with a reconditioned one of the same design.

EVP shall not be held liable for any consequential damage resulting from the failure of an EVP part. EVP shall have no obligation if a part becomes defective because of improper installation or abuse.