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My bank statement says you took my money, but I don't see a tracking number yet. What's going on?
We collect payment when an order is placed so we can begin processing and preparing it for shipment. This allows us to reserve your items, allocate the necessary inventory, and keep your order moving smoothly through our fulfillment process. Rather than waiting until after shipment to collect payment, we process payment upfront so we can efficiently manage your order from the time it is placed through delivery. This is our standard process and helps us provide consistent and reliable service to all customers.
What happens if an item is unavailable?
Your order will not ship until all items you ordered are in stock and ready to ship.
How do I return something?
All returns need to be processed with an RMA Request. You can find that form at the RMA Form link.
How long do refunds take?
We will not initiate a refund until we have the returned items in hand. Once we process the refund, it will take 5-7 business days to show on your statement.
What is the return policy?
All return requests must be made within 14 days of receiving the shipment. All returns are subject to a 20% restocking fee.
